Website Privacy Notice

Unboxed Counselling
Website: www.unboxedcounselling.co.uk

Introduction

This Privacy Notice explains how Unboxed Counselling collects and uses personal information when you visit this website or contact me about counselling services.

I comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

If you become a counselling client, you will receive a separate Client Privacy Notice explaining how your counselling records and therapy information are handled.

Data Controller

The data controller responsible for your personal information is:

Debbie Dawson
Email: debbie.dawson@unboxedcounselling.co.uk

ICO Registration Number: ZB937580

Information Collected

When you contact me through my website or email, I may collect:

your name;

your contact details;

information you provide about your enquiry;

any other information you choose to share.

How I Use Your Information

I use your information to:

respond to enquiries;

provide information about counselling services;

arrange appointments where appropriate.

The lawful basis for processing enquiry information is legitimate interests, as I need to respond to requests about my services.

Website Cookies and Analytics

This website uses essential cookies required for the website to function correctly.

With your consent, website analytics may be used to help understand how visitors use this website and improve its performance.

Analytics information may include technical information such as browser type, device information, pages visited and general location information.

I do not currently use advertising cookies or technologies designed to create advertising profiles or deliver targeted advertising.

You can manage your cookie preferences through the cookie settings available on this website.

Website Security and Third Parties

Website services are provided through my website provider, IONOS.

Where third-party providers process personal information on my behalf, appropriate data protection arrangements are in place.

How Long Information Is Kept

Website enquiries that do not proceed to counselling are normally deleted within 24 hours unless there is a reason to retain them.

If you become a client, your information will be handled according to my Client Privacy Notice.

Your Rights

Under UK GDPR, you have rights including:

requesting access to your personal information;

requesting correction of inaccurate information;

requesting deletion where applicable;

restricting or objecting to processing where applicable.

To exercise your rights, please contact:

debbie.dawson@unboxedcounselling.co.uk

Further information is available from:

https://ico.org.uk/your-data-matters/

Complaints

If you have concerns about how your information is handled, please contact me first.

You also have the right to complain to the Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/

Updates

This Privacy Notice may be updated from time to time to reflect changes to my services or legal requirements.

Last updated: July 2026